Terms & Conditions

Last Updated: May 27, 2025

By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions apply to all users of the site, including browsers, vendors, customers, merchants and contributors of content. If you do not agree to these terms, you may not access the website or use any services.

2. Eligibility

To use our website and services, you must be at least 18 years of age or have the permission of a legal guardian. By using our website, you confirm that you meet this requirement.

3. Product Availability & Pricing

All products displayed on the website are subject to availability.
We reserve the right to change product prices, offers or discontinue any product at any time without prior notice.
Prices listed are in Pakistani Rupees (PKR) and are inclusive of all applicable taxes unless otherwise stated.

4. Orders & Payments

Placing an order confirms your intention to purchase and abide by our Return Policy.
We reserve the right to cancel or refuse any order at our sole discretion.
Payments must be made through the authorized methods provided on our site (e.g., COD, bank transfer or payment gateways).

5. Shipping & Delivery

We deliver across Pakistan via our trusted courier partners.
Delivery charges and estimated timeframes are specified in our Shipping Policy.
Delays caused by courier services or unforeseen events are beyond our control but we will assist you where possible.

6. Returns & Replacements

Returns are only accepted under specific conditions outlined in our Return Policy.
We do not offer refunds. Only replacements are provided where applicable.
Return requests must be made within 48 hours of delivery, supported by valid proof of damage, leakage or expiry.

7. Intellectual Property

All content on this website including images, logos, text, product designs and graphics is the intellectual property of BlackRose.pk. Unauthorized use, reproduction or distribution is strictly prohibited.

8. User Conduct

Users agree not to:

Use the website for unlawful or fraudulent purposes.
Upload viruses, malicious code or attempt unauthorized access to our systems.
Engage in behavior that may harm the reputation or integrity of BlackRose.pk.

9. Limitation of Liability

BlackRose.pk is not liable for any direct, indirect, incidental or consequential damages resulting from the use or inability to use our website or products. All products are used at the customer's own risk.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content, policies or practices of these external sites and recommend reviewing their terms independently.

11. Modifications to the Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of the website indicates your acceptance of any changes.

12. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Lahore.

13. Contact Information

For questions regarding these terms, please contact us at:

📞 +92 323 8401976
✉️ blackrosehairexperts@gmail.com
📍 Near Ahmad Din Park, IslamPura, Lahore, Punjab, Pakistan