Privacy Policy

Last Updated: May 27, 2025

This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you visit our website or purchase our products. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, shipping address and payment details when you place an order.
• Technical Information: Your IP address, browser type, device information and access times collected automatically through cookies and analytics tools.
• Communication Data: Information you provide when contacting us via WhatsApp, email or website forms, including support inquiries and feedback.
• Order History: A record of products purchased and transaction history on our platform.

2. How We Use Your Information

Your data is collected to:

• Process and deliver your orders efficiently.
• Send you order confirmations, tracking details, and delivery updates.
• Improve our website, services, and customer experience.
• Respond to your inquiries and provide customer support.
• Send promotional offers, newsletters, or updates (only with your explicit consent).
• Prevent fraud, ensure website security and comply with legal obligations.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information with third parties. However, we may share your data with:

• Courier Partners (e.g., PostEx): To fulfill delivery of your orders.
• Payment Gateways: To securely process your transactions.
• Marketing Platforms: For targeted communication, if you have opted in.
• Legal Authorities: When required by law or to protect our rights, safety, or property.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Understand website traffic and usage patterns.
• Personalize your browsing experience.
• Store your preferences for future visits.

You can disable cookies through your browser settings, however, this may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration or disclosure. These include:

• SSL encryption for secure data transmission.
• Restricted access to your data by authorized personnel only.
• Regular monitoring and updates to our systems to prevent breaches.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw your consent for marketing communications at any time.
• Request deletion of your personal data, subject to applicable laws.

To exercise these rights, contact us at blackrosehairexperts@gmail.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once data is no longer needed, we ensure secure deletion.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have unintentionally collected such information, we will take steps to delete it.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page regularly to stay informed.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, feel free to contact us:

📞 +92 323 8401976
✉️ blackrosehairexperts@gmail.com
📍 Near Ahmad Din Park, IslamPura, Lahore, Punjab, Pakistan